Refund policy
Returns & Refunds
Last updated: May 2026
We design every piece with care and precision. If your purchase does not meet your expectations, you may return it within 14 days of delivery.
Return Window
Returns must be requested and shipped within 14 days of delivery. For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.
Return Conditions
To be eligible for return, items must be:
- Unworn
- Unwashed
- In original condition
- With all tags attached
- In original packaging
Items that do not meet these conditions are not eligible for return.
How To Return
All returns must be registered before shipment. To register your return, contact us at info@madeinhours.in with your order number and reason for return.
Returns sent without prior registration will not be accepted and may be refused upon arrival or returned to sender. This also applies to returns arranged through external carriers not issued through our return process.
Damaged or Faulty Items
If you receive a damaged or faulty item, contact us within 48 hours of delivery at info@madeinhours.in. Include your order number and clear photographs of the issue. We will review your case and advise on next steps.
Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Gift cards
- Items marked as final sale
Exchanges
The fastest way to get what you want is to return your original item and place a new order once your return is accepted.
Refunds
Once your return is received and inspected, we will notify you of approval status within 2 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at info@madeinhours.in.
For all return and refund enquiries, contact us at info@madeinhours.in